Shipping Policy

THARASUPU Shipping Policy

Welcome to THARASUPU! We are committed to delivering your orders accurately, in good condition, and on time. Please read our shipping policy carefully.

1. General Shipping Information

Serviceable Areas: We currently ship exclusively within India to all major cities and towns. We are working on expanding our delivery network to cover remote locations and international destinations in the future.

Business Days: Our business days are Monday through Friday, excluding public holidays.

2. Order Processing Time

All orders placed are subject to product availability and credit verification.

Standard Processing: Orders are typically processed and dispatched from our warehouse within 1 to 3 business days (excluding weekends and public holidays) after the order is placed.

High Volume/Sale Periods: During periods of high sales volume, festival season, or unexpected events, processing times may be extended. Any significant delays will be communicated via email or website banner.

3. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method

Estimated Delivery Time (Post-Dispatch)

Estimated Cost

Standard Shipping

5 – 7 Business Days

Calculated at Checkout (May be Free over a certain value)

Express Shipping

2 – 4 Business Days

Calculated at Checkout

Delivery Disclaimer: The delivery times provided are estimates and commence from the date of shipping, rather than the date of order. Delivery times are subject to the carrier's delays, public holidays, and delivery location.

4. Order Tracking

Once your order has been shipped, you will receive a Shipping Confirmation email or SMS containing your tracking number(s) and a link to track your package.

The tracking number will become active typically within 24 hours of receiving the confirmation.

We use reputable carriers such as Delhivery, Blue Dart, and India Post, depending on the delivery location and service selected.

5. Shipping Address Accuracy

Please ensure the accuracy of your shipping address details (including pin code, phone number, and any landmarks) before confirming your order.

We are not responsible for delays or non-delivery resulting from incorrect or incomplete address details provided by the customer.

If an order is returned to us due to an incorrect address, you may be required to pay an additional shipping fee for re-shipment.

6. Damages and Lost Packages

Damaged Packages: If you receive your package damaged, please contact us immediately at [Your Customer Service Email] with your order number and photographs of the damaged item and packaging. We will assess the situation and arrange for a replacement or refund.

Lost Packages: If the tracking shows that your package has been delivered, but you have not received it, please check with your neighbours, security desk, or local post office. If the package cannot be located, please contact us within 7 days of the expected delivery date so we can initiate a claim with the carrier.

7. Delivery Confirmation

All packages will require a signature or a one-time password (OTP) upon delivery to confirm receipt. If you are not available to receive your package, the carrier will usually attempt delivery on the next business day or leave instructions on how to collect your package from their local facility.

Policy last updated: [Insert Date, e.g., November 11, 2025]